Service & Warranty Policy

Limited manufacturing warranty

For 90 days after confirmed delivery, mimox will evaluate reported defects in materials or workmanship that existed at delivery. If a covered defect is confirmed, the available remedy may be repair, replacement, or refund, at our reasonable discretion and subject to applicable law.

What is not covered

• Normal wear, surface scratches, tarnish, plating wear, or gradual color changes.
• Damage caused by impact, crushing, snagging, bending, chemicals, water exposure, improper storage, or failure to follow care instructions.
• Lost stones or components after impact, loss or theft, unauthorized modification, or repair by another party.
• Allergic reactions or sensitivities not caused by an inaccurate material description.

How to request service

Contact client care with the order reference, a description of the issue, and clear photographs. Do not send jewelry until return or service instructions are provided. Inspection may be required before eligibility and the appropriate remedy can be confirmed.

This limited warranty is in addition to, and does not replace, mandatory consumer rights available in your jurisdiction.

Jewelry care

Store earrings separately in their box or pouch. Remove them before sleeping, bathing, swimming, exercise, household cleaning, or applying cosmetics and fragrance. Clean gently with a soft, dry cloth and stop wearing a piece if a stone or setting feels loose.