Shipping Policy

Order preparation

In-stock orders are normally prepared within 1–3 business days after payment authorization and order acceptance. Personalized, high-volume, security-review, or address-verification orders may require additional time. Business days exclude weekends and United States public holidays.

Estimated delivery times

Delivery estimates are not guarantees. Customs review, peak seasons, severe weather, carrier disruptions, remote locations, and incomplete addresses can cause delays.

• United States: approximately 3–7 business days after dispatch.
• Canada and most destinations in the Americas: approximately 7–14 business days after dispatch.
• Most destinations in Asia and Europe: approximately 7–14 business days after dispatch.

Tracking and delivery

Tracking information is provided when available after dispatch. Customers must supply a secure, complete delivery address and monitor tracking. Signature confirmation may be required for certain orders or destinations.

If tracking shows delivery but a parcel cannot be located, check the delivery area and contact the carrier, then notify client care promptly. We will review available tracking and delivery evidence and assist where reasonably possible.

International duties and restrictions

International recipients are responsible for import duties, VAT, customs charges, brokerage fees, and similar destination-country costs unless checkout expressly states otherwise. These charges are not included in product prices or standard shipping charges.

Customers are responsible for confirming that jewelry may be imported into the destination. We may decline orders to locations affected by carrier restrictions, sanctions, legal limitations, or unacceptable delivery risk.

Address changes and returned parcels

Contact us immediately if an address must be corrected. We cannot guarantee changes after dispatch. Additional carrier fees for address corrections, refused shipments, or unclaimed parcels may be deducted from a refund where permitted by law.

For shipping assistance, contact mimox at +1 747-222-9030.