RETURNS

Return & Refund Policy

Effective date: July 28, 2026

We want every mimox order to arrive as expected. This Policy explains return eligibility, timelines, and refund handling.

30-day return window

You may request authorization to return an eligible item within 30 calendar days after confirmed delivery. The item must be unused, unworn, undamaged, and returned with its original packaging, protective materials, accessories, and proof of purchase.

For hygiene and safety, earrings showing signs of wear or removed hygiene seals cannot be returned for preference-based reasons, except where applicable law requires otherwise.

How to request a return

  • Contact client care at +1 747-222-9030 before shipping the item.
  • Provide the order reference, item name, reason for return, and photographs when damage or an incorrect item is reported.
  • Wait for return authorization and the correct return instructions. Unauthorized parcels may be delayed or refused.
  • Pack the item securely and use a trackable service. Keep the shipping receipt until the return is completed.

Non-returnable items

Items that are worn, damaged after delivery, altered, engraved, personalized, final sale, missing original components, or returned outside the approved window are generally not eligible unless they are defective or applicable law requires a remedy.

Refunds and exchanges

Approved refunds are issued to the original payment method after inspection. Processing by mimox normally takes 5–10 business days after receipt; your bank or payment provider may require additional time to post the credit.

Original shipping charges, return postage, duties, taxes, and brokerage fees are generally non-refundable unless the item was defective, damaged on arrival, or incorrectly supplied. Exchange availability depends on stock. Price differences and new shipping charges may apply.

Damaged, defective, or incorrect orders

Contact us within 7 calendar days after delivery if an item arrives damaged, incomplete, defective, or different from the order. Include photographs of the item, packaging, and shipping label. After review, we may provide a replacement, repair, refund, or other remedy required by applicable law.