Privacy Policy

Information we collect

We may collect identifiers and contact details such as your name, email address, telephone number, billing and delivery address; transaction and order information; customer-service correspondence; and information you voluntarily provide.

When you use the website, our service providers may automatically receive device, browser, IP address, approximate location, referral, and website-interaction information through cookies and similar technologies.

How we use information

• Process, confirm, deliver, support, and account for orders.
• Respond to questions, returns, warranty requests, and customer-service matters.
• Prevent fraud, secure the website, and enforce our agreements.
• Maintain and improve products, website performance, and customer experience.
• Send marketing communications where permitted and honor opt-out requests.
• Comply with tax, accounting, legal, regulatory, and recordkeeping obligations.

Payment information

Payments are handled by payment providers and financial institutions. mimox does not store complete card numbers or card security codes. Payment providers process information under their own privacy notices and security standards.

How information is shared

We may share information with service providers that support payment processing, fraud prevention, hosting, analytics, communications, order fulfillment, shipping, customer support, and professional advice. They may use information only for the contracted service and legal obligations.

We may also disclose information when required by law, to protect rights or safety, in connection with a business transaction, or with your direction or consent. We do not sell personal information for money.

International transfers and retention

Because we serve the Americas, Asia, and Europe, information may be processed in the United States and other countries whose data-protection rules differ from those in your country. Where required, we use appropriate contractual or legal safeguards.

We retain information only for as long as reasonably necessary for the purposes described above, including order support, fraud prevention, tax, accounting, legal claims, and regulatory compliance.

Your choices and privacy rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a portable copy of certain personal information, and to appeal a denied request. California residents may also request information about categories of data collected, used, or disclosed and may exercise applicable rights without unlawful discrimination.

You may unsubscribe from promotional communications at any time. Browser controls can limit cookies, although some website functions may be affected. To make a privacy request, contact us using the details below. We may verify your identity before completing a request.

Children, security, and updates

The website is not directed to children under 13, and we do not knowingly collect personal information from them. We use reasonable administrative, technical, and organizational safeguards, but no internet transmission or storage system can be guaranteed completely secure.

We may update this Policy as our practices or legal obligations change. Material changes will be reflected by a revised effective date.

Privacy questions or requests may be directed to mimox, 1952 1/2 S Garth Ave, Los Angeles, CA 90034, United States, or +1 747-222-9030.